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Manage Service Users

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As an admin, you can manage service users by doing the following:

  • Access the Service Users page
  • Manage Service Users
  • Generate a JSON Web Token (JWT) for a Service User Account

View the Service Users Page

To access the service users page, do the following:

  1. Sign in to the TDP as an admin.
  2. In the left navigation pane, select the hamburger menu icon. Then, choose Administration.
  3. Choose Organization Settings. The Organization Settings page opens.
  4. Select the Service Users tab. From the Service Users tab, you can add, edit, disable, or activate a service user.
Organization Settings > Service Users tab

Organization Settings > Service Users tab

Service Users Tab Fields

The following table describes the fields in the Service Users tab.

FieldDescription
+ Add Service UserAdd a service user
Hamburger menuEdit User, Disable user, Generate Token
UserLists the user name (includes a search field)
User RoleFilters the list of users to display on the page: Administrator, Member, or Read Only.

Note: Select All (default) to show all user accounts
User StatusFilters the list of users to display on the page: Active or Disabled. Select All (default) to show all user accounts.
TokenDisplays the token generated for the service user (you can copy the token to your clipboard)
Token StatusFilters the list of users to display on the page: Active, Disabled, Expired or No Token user accounts

Note: Select All (default) to show all user accounts
Token CreatedIndicates when the token was created
Token ExpiryIndicates the expiration date for the token, if there is one (has a date filter)

Add a Service User

To add a service user, do the following:

  1. On the Service Users tab on the Organizations Settings page, select Add Service User. The Add Service user dialog appears.
  2. Enter the service user's name and assign the user an organizational role. Choose a date for the user's token to expire, if needed.
  3. Choose Add.
Add a New Service User

Add Service User dialog

Edit a Service User's Role

To edit a service user's role, do the following:

  1. On the Service Users tab on the Organization Settings page, find the service user that you want to edit.
  2. Select the hamburger menu icon on the right of the service user's row. Then, choose Edit User. The Edit Service User dialog appears.
Edit User Menu Option

Edit User Menu Option

  1. Edit the name and the organization role.
  2. Click Edit to change the user's information.

Disable a Service User

To disable a user's account for a service user, do the following:

  1. On the Service Users tab on the Organization Settings page, find the service user that you want to make inactive.
  2. Select the hamburger menu icon on the right of the service user's row. Then, choose Disable User. A message displays that asks you to confirm the action.
  3. Choose OK to disable the user's account.

Activate a Service User

To activate a user account that has been disabled, do the following:

  1. On the Service Users tab on the Organization Settings page, find the service user that you want to activate.
  2. Select the hamburger menu icon on the right of the service user's row. Then, choose Enable User. A message displays that asks you to confirm the action.
  3. Choose OK to activate the user's account.

Generate a JSON Web Token (JWT) for a Service User Account

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NOTE

You can generate a JWT for a service account, regardless of role.

To generate the JWT for a service account, do the following:

  1. On the Service Users tab on the Organization Settings page, find the service user that you want to generate a JWT for.
  2. Select the hamburger menu icon on the right of the service user's row. Then, choose Generate Token. The Generate New Token dialog appears. If the user's current token is not expired or it will not expire in the following 72 hours, then the following message appears: "You can only generate tokens when the current token is expired or will expire within 72 hours."
  3. Enter the number of days that you want the token to be valid for (1 to 720 days), or deselect the Should This Expire toggle to generate a token without an expiration date.

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Token With No Expiration Date

If you create a JWT without an expiration date, then the token will remain valid until you disable the service user.

  1. ChooseGenerate token. If you deselect Should This Expire toggle, the generated token displays.
  2. Choose Copy Token to copy the token to your clipboard and paste to where you want. You can also download the token in a TetraScience Software Development Kit (SDK) configuration file.
  3. ChooseOK.

Updated about 1 year ago