Agent Support

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NOTE

Each Tetra Agent version includes a three-part version number (Major.Minor.Patch). The first number denotes major releases, which may include breaking changes. The second number shows minor releases that introduce new, nonbreaking features. The third number indicates patch releases, which include all other nonbreaking changes that are made within each minor release.

After a new minor Tetra Agent version is released (for example, v2.3.x) the previous minor Agent version (v2.2.x) is still eligible for patches and customer engineering support. The minor Agent version that preceded it (v2.1.x) is supported for 90 days after the latest minor release only. Customers are required to upgrade to a supported minor Agent version’s latest patch release to correct any defects. TetraScience isn’t obligated to provide patches or hotfixes for unsupported release versions.

The following tables show the end-of-support dates for each Agent version.

Tetra Chromeleon Agent Version End-of-Support Dates

Agent VersionEnd-of-Support Date
v1.1.x and earlierOctober 12, 2022
v1.2.xMarch 6, 2024
v1.3.x (limited release)March 6, 2024
v2.0.xActive
v2.1.xActive

Tetra Empower Agent Version End-of-Support Dates

Agent VersionEnd-of-Support Date
v4.1.x and earlierOctober 24, 2023
v4.2.xFebruary 15, 2024
v5.1.xActive
v5.2.xActive

Tetra File-Log Agent Version End-of-Support Dates

Agent VersionEnd-of-Support Date
v4.1.x and earlierJuly 2, 2023
v4.2.xActive
v4.3.xActive

Tetra LabX Agent Version End-of-Support Dates

Agent VersionEnd-of-Support Date
v1.0.xActive
v2.0.xActive

Tetra UNICORN Agent Version End-of-Support Dates

Agent VersionEnd-of-Support Date
v3.5.x and earlierNovember 1, 2023
v3.6.xActive
v3.7.xActive