Tetra Phone Home Telemetry
The Tetra Phone Home Telemetry (PHT) feature speeds up the collection of information and resolution of technical issues. All TDP deployments will, by default, periodically send configuration and usage information back to TetraScience. Collected information is used for the following purposes:
- TetraScience support teams will use this data to help support customers when debugging issues.
- TetraScience teams will use this data to understand product usage in an effort to improve user experience.
TetraScience will NOT include any proprietary information or data.
Data That's Not Collected by PHT
The following types of information will NOT be collected or will be obfuscated:
- File names
- File content
- Directory names
- Pipeline/Protocol parameter values
- Pipeline trigger condition values
- Metadata, Tag, and Label values
Data That Is Collected by PHT
The following is a sampling of the information that the Tetra Phone Home Telemetry (PHT) feature collects for troubleshooting purposes and to better understand how customers are using the Tetra Data Platform (TDP).
Category | Information |
---|---|
Agent Configuration Info |
|
Pipeline and Protocol Configuration |
|
CloudFormation |
|
Amazon Athena Query Metrics |
|
Documentation Feedback
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NOTEFeedback isn't part of the official TetraScience product documentation. TetraScience doesn't warrant or make any guarantees about the feedback provided, including its accuracy, relevance, or reliability. All feedback is subject to the terms set forth in the TetraConnect Hub Community Guidelines.
Updated 20 days ago