Monitor Tetra Agents Health

You can use the Tetra Agents Health Monitoring Dashboard in the Tetra Data Platform (TDP) to assess the health and performance of the following Windows-based Agents:

๐Ÿ“˜

NOTE

To view the health and performance of a Tetra IoT Agent, see Viewing Existing Tetra IoT integrations.

View the Agents Health Monitoring Dashboard

๐Ÿ“˜

NOTE

It can take up to six minutes for any status changes that you make in the Agent Management Console to appear in the TDP Health Monitoring Dashboard.

The connection (heartbeat) between the TDP and an Agent is checked automatically every five minutes. If the TDP doesn't receive a heartbeat message for more than five minutes, the platform assumes that the Agent is offline.

To access and view the Tetra Agents Health Monitoring Dashboard, do the following:

  1. Sign in to the TDP. Make sure that you use an Administrator account.
  2. In the left navigation pane, choose the hamburger menu icon. Then, choose Health Monitoring. The Health Monitoring Dashboard appears.
  3. Select the Agents tab. The Agents Health Monitoring Dashboard appears.
1088

Tetra Agents Health Monitoring Dashboard

Search and Filter Options

To search for a specific Agent, enter either an Agentโ€™s name or unique identifier (UID) in the upper left search box.

To filter by status, select one of the health status types listed next to Filter by Status.

Agent Health Statuses

A Tetra Agent can be in one of three statuses: Healthy, Unhealthy, or Critical. For more information about each status type, see the following table.

StateEvent
HealthyA Tetra Agent is in a Healthy status when all of the following is true:
- The TDP receives a status from the Agent within the last five minutes and/or receives a file in the last 40 minutes.
- Files are being transmitted by the Agent because the TDP receives a status from the Agent within the last five minutes and/or receives a file in the last 40 minutes.
- The percentage of disk space used, percentage of memory used, and/or CPU usage is less than or equal to 80%.
UnhealthyA Tetra Agent is in an Unhealthy status when any of the following is true:
- The TDP hasn't received a status from the Agent within the last five minutes, but did receive a file within the last 40 minutes.
-The TDP receives an intermittent status from the Agent after three minutes, but less than five minutes, and hasn't received a file in the last 20 minutes.
- The percentage of disk space used, percentage of memory used, and/or CPU usage is greater than 80% but less than or equal to 90%.
CriticalA Tetra Agent is in a Critical status when any of the following is true:
- The TDP hasn't received a status from the Agent within the last five minutes, but did receive a file within the last 40 minutes.
- The file upload error rate is greater than 70% for all upload events, and the scan access rate is greater than 70% within the last hour. Note: The scan access rate is the ability of the Tetra Agent to access a particular folder or drive.
- The percentage of disk space used, percentage of memory used, and/or CPU usage is greater than 90%.

Agent Health Monitoring Dashboard Details

The Agent Health Monitoring Dashboard provides the following details.

FieldDescription
Health Displays the status for the Tetra Agent. By default, all status types display on this dashboard.
Name Name (and representative icon) of the Tetra Agent that is currently in the critical state.

You can hover over the Tetra Agent name to review the following details:
- CPU
- Memory
- Disk Usage
- Last Contact (in days)

To sort the list of Tetra Agents by name, select the arrow next to Name at the top of the column. You can sort items alphabetically or in reverse order.

To copy the unique ID for the component instance, select the copy file icon.
Latest StatusWhen the latest status (Date/Time format) was assigned, and whether it's currently Active or has been Disabled. To review a component's status history, select the View History link below the status.
Health Description Explains why the component has been assigned a specific health state. By default, only one issue is shown. If there is more than one issue, then a link displays (for example, +3 More) indicating there are more issues to review.
Go To AgentProvides a link you can select to review the configuration details for the Agent.