The Alert Management page provides the ability to create and manage email alerts for Tetra Integrations in your Tetra Data Platform (TDP) environment. You can use these alerts to help you proactively monitor and maintain your data integrations.

The Alert Management page currently supports alerts for Tetra Agents, Tetra Connectors, and Tetra Hubs. Each integration type supports different alerts based on its specific monitoring needs.

Starting in Tetra v4.6.0, the Alert Management page also supports data ingestion alerts for Tetra File-Log Agents (FLA). You configure these alerts for an individual Agent, so you can tune each threshold to that Agent's expected upload volume, scan duration, and latency instead of applying one organization-wide threshold.

Access the Alert Management Page

To access the Alert Management page, do the following:

1. Sign in to the TDP.
2. In the left navigation menu, choose Operational Intelligence. Then, choose Alert Management.

The Alert Management page appears, displaying a list of all configured alerts. The All Alerts tab displays all of the alerts configured in your organization. The My Alerts tab displays only the alerts that you're subscribed to.

Create an Alert

To create an email alert for a Tetra Integration, do the following:

1. Open the Alert Management page.
2. Choose Create Alert. The Create Alert dialog appears.

3. Configure the alert by doing the following:

   • For NAME, enter a descriptive name for the alert.

   • For DATA SOURCE TYPE, select an integration type (Agent, Connector, or Hub).

   • For ALERT TYPE, select an alert type and configure any THRESHOLD if prompted. The available alert types depend on the data source type that you select. Data ingestion alerts are available only when you select Agent as the data source type and then select a Tetra File-Log Agent as the SOURCE. For details on available alerts, see Alert Types.

   • For SOURCE, select a specific integration from the list of available integrations in your organization.

   • For ALERT DELAY MINUTES, enter how long (in minutes) you want to delay the alert after it's initially triggered. Configuring this value to at least 5 minutes can help avoid false alarms from short-lived issues that resolve themselves.

     The remaining fields depend on the alert type that you select:

     • Data ingestion alerts show EVALUATION WINDOW (MINUTES) in place of ALERT DELAY MINUTES.
     • File Ingest Rate Drop and Scan Duration Anomaly also provide an optional SENSITIVITY setting, which controls how far a metric must deviate from the Agent's baseline before the alert is sent.
     • File Upload Latency provides a LATENCY THRESHOLD MINUTES setting.
     • File Processing Failure is event-driven and doesn't provide a time window setting.

   • For SUBSCRIBERS, enter a comma-separated list of the email addresses that you want to send the alerts to.

4. Choose Create.

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NOTE

You can't edit an alert after it's created. To update an existing alert, you must first delete it and then create a new one.

Alert Types

Connector Alerts

Agent Alerts

Data Ingestion Alerts

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NOTE

In Tetra v4.6.0, these alert types are available for Tetra File-Log Agents (FLA) only. Support for other Tetra Integrations is planned for a future release.

Data ingestion alerts help you detect when data flow degrades for a specific Agent, including when an Agent is still online and sending heartbeats but isn't delivering data as expected. You configure each of these alerts for an individual Agent, and you can filter the alert list on the Alert Management page by Agent to review every data ingestion alert that's configured for a specific FLA.

Tetra Hub Alerts

These alerts apply to on-premises Tetra Hubs. Cloud Hubs support the Offline alert only. The Disk Space alert and memory alerts don't apply to Cloud Hubs, because a Cloud Hub is a managed cloud deployment and doesn't run on a customer-managed host machine.

Alert Emails

When an alert is triggered, it sends an email to each configured subscriber. The email contains details for the affected TDP deployment, organization, and integration as well as when the alert was triggered. A View details button provides a link to the affected integration's Details page in the TDP user interface.

When the problem that triggered an alert is resolved, the TDP sends a follow-up email to all of the alert's subscribers indicating that the alert is resolved.

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NOTE

Offline Alert emails aren't sent when an integration is deactivated intentionally through the TDP user interface.

Manage Alerts

After you create an alert, you can use the Alert Management page to either view its configuration details or delete it. You can't edit alerts after you create them.

View Alert Details

To view information about a specific alert, do the following:

1. Open the Alert Management page.
2. Find the alert either in the All Alerts or My Alerts tabs, and then select the menu icon on the far right side of that alert's row. The All Alerts tab displays all of the alerts configured in your organization. The My Alerts tab displays only the alerts that you're subscribed to.
3. Select View Details. The Alert Details dialog displays the alert's configuration details.

Delete an Alert

To delete an alert, do the following:

1. Open the Alert Management page.
2. Find the alert either in the All Alerts or My Alerts tabs, and then select the menu icon on the far right side of that alert's row. The All Alerts tab displays all of the alerts configured in your organization. The My Alerts tab displays only the alerts that you're subscribed to.
3. Select Delete. A Delete Alert dialog appears and prompts you to confirm that you want to permanently delete the alert.
4. Choose Delete to confirm that you want to delete the alert. This action can't be undone.

Documentation Feedback

Do you have questions about our documentation or suggestions for how we can improve it? Start a discussion in TetraConnect Hub. For access, see Access the TetraConnect Hub.

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NOTE

Feedback isn't part of the official TetraScience product documentation. TetraScience doesn't warrant or make any guarantees about the feedback provided, including its accuracy, relevance, or reliability. All feedback is subject to the terms set forth in the TetraConnect Hub Community Guidelines.