You can create and manage email alerts for Tetra Integrations from an optional Alert Management page. Once the page is activated in your Tetra Data Platform (TDP) environment, you can use these alerts to help you proactively monitor and maintain your data integrations.

The Alert Management page currently supports alerts for Tetra Agents, Tetra Connectors, and Tetra Hubs. Each integration type supports different alerts based on its specific monitoring needs.

Activate the Alert Management Page

To activate the Alert Management page in your TDP environment, contact your customer account leader.

Activation Considerations

After activating the Alert Management page, the navigation structure in the TDP user interface changes:

• In the left navigation menu, Health Monitoring becomes Operational Intelligence.
• Health Monitoring and Alert Management become sub-items under Operational Intelligence.

Access the Alert Management Page

To access the Alert Management page, do the following:

1. Sign in to the TDP.
2. In the left navigation menu, choose Operational Intelligence.
3. Select Alert Management. The Alert Management page appears, displaying a list of all configured alerts. The All Alerts tab displays all of the alerts configured in your organization. The My Alerts tab displays only the alerts that you're subscribed to.

Create an Alert

To create an email alert for a Tetra Integration, do the following:

1. Open the Alert Management page.
2. Choose Create Alert. The Create Alert dialog appears.

3. Configure the alert by doing the following:

   • For NAME, enter a descriptive name for the alert.
   • For DATA SOURCE TYPE, select an integration type (Agent, Connector, or Hub).
   • For ALERT TYPE, select an alert type and configure any THRESHOLD if prompted. For details on available alerts, see Alert Types.
   • For SOURCE, select a specific integration from the list of available integrations in your organization.
   • For ALERT DELAY MINUTES, enter how long (in minutes) you want to delay the alert after it's initially triggered. Configuring this value to at least 5 minutes can help avoid false alarms from short-lived issues that resolve themselves.
   • For SUBSCRIBERS, enter a comma-separated list of the email addresses that you want to send the alerts to.

4. Choose Create.

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NOTE

You can't edit an alert after it's created. To update an existing alert, you must first delete it and then create a new one.

Alert Types

Connector Alerts

Agent Alerts

Tetra Hub Alerts

Alert Emails

When an alert is triggered, it sends an email to each configured subscriber. The email contains details for the affected TDP deployment, organization, and integration as well as when the alert was triggered. A View details button provides a link to the affected integration's Details page in the TDP user interface.

When the problem that triggered an alert is resolved, the TDP sends a follow-up email to all of the alert's subscribers indicating that the alert is resolved.

Manage Alerts

After you create an alert, you can use the Alert Management page to either view its configuration details or delete it. You can't edit alerts after you create them.

View Alert Details

To view information about a specific alert, do the following:

1. Open the Alert Management page.
2. Find the alert either in the All Alerts or My Alerts tabs, and then select the menu icon on the far right side of that alert's row. The All Alerts tab displays all of the alerts configured in your organization. The My Alerts tab displays only the alerts that you're subscribed to.
3. Select View Details. The Alert Details dialog displays the alert's configuration details.

Delete an Alert

To delete an alert, do the following:

1. Open the Alert Management page.
2. Find the alert either in the All Alerts or My Alerts tabs, and then select the menu icon on the far right side of that alert's row. The All Alerts tab displays all of the alerts configured in your organization. The My Alerts tab displays only the alerts that you're subscribed to.
3. Select Delete. A Delete Alert dialog appears and prompts you to confirm that you want to permanently delete the alert.
4. Choose Delete to confirm that you want to delete the alert. This action can't be undone.

Documentation Feedback

Do you have questions about our documentation or suggestions for how we can improve it? Start a discussion in TetraConnect Hub. For access, see Access the TetraConnect Hub.

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NOTE

Feedback isn't part of the official TetraScience product documentation. TetraScience doesn't warrant or make any guarantees about the feedback provided, including its accuracy, relevance, or reliability. All feedback is subject to the terms set forth in the TetraConnect Hub Community Guidelines.