Tetra File-Log Agent Troubleshooting Guide

Agent UI Fails to Launch

If you get the error when launching the File-Log Agent Windows UI as shown below, the installation folder permissions (which by default is in C:\TetraScience) might not have been set up correctly.

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Here's how to grant the proper permissions.

  1. Open Windows Explorer and navigate to the installation folder (i.e. C:\TetraScience\ ).
  2. Right-click the installation folder, and select Properties.
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  1. Select Security Tab and click Edit.
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  1. Select Users and grant Full Control to Users.
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  1. Click Apply, then OK.

Agent Doesn't Start

If you click the Start button, but the agent status indicates it has stopped, one possible reason is the Agent is installed in a different folder path than the default, and that the folder name includes space like this: D:\File Log.

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Having a space in the file name causes issues when Windows Services for the agent are installed. To fix this issue do either reinstall and use the default installation folder (C:\TetraScience) or remove the space from the folder name.

Agent Doesn't Run Continuously

While not a common issue, you can easily ensure that your agent remains running by creating a windows task that starts the agent each day. For information on how to do this, view this topic.